How is ProPlant different from traditional LMS platforms?

ProPlant combines knowledge management, AI-powered expert interviews, and training in one platform. Unlike traditional LMS platforms that only deliver courses, ProPlant actively captures and preserves expert knowledge through AI interviews, builds a searchable knowledge graph, and automatically generates training content.

How does ProPlant compare to knowledge management tools like Glean or Shelf?

While tools like Glean, Korra, and Shelf offer knowledge search, ProPlant goes beyond search by proactively capturing tribal knowledge through AI expert interviews, building industry-specific knowledge graphs with GraphRAG technology, and integrating complete training management. ProPlant is purpose-built for industrial operations with domain-specific AI fine-tuning.

What is the ROI of implementing ProPlant?

ProPlant typically delivers 80-90% reduction in training costs, 3-6 month payback period, and prevents costly knowledge loss from retirements. The platform captures decades of operational expertise that would otherwise be lost, while reducing training time and improving operational efficiency.

Does ProPlant work with existing plant documentation?

Yes, ProPlant ingests existing P&IDs, SOPs, maintenance logs, and operational procedures. The AI system processes these documents using semantic search and GraphRAG to build a comprehensive knowledge graph specific to your plant operations.

Privacy Policy

Last updated: October 7, 2025

This Privacy Policy describes how ProPlant Inc. (“We”, “Us”, or “Our”) collects, uses, protects, and discloses Your information when You use our knowledge retention platform and related services (the “Service”). By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Overview of Our Service

ProPlant provides an AI-powered knowledge retention platform designed to help organizations prevent knowledge loss by capturing, storing, and organizing critical data and documents. Our platform enables companies to preserve tribal knowledge, train operators, and maintain institutional expertise.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ProPlant Inc.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: California, United States.
Customer refers to the organization or company that has subscribed to our Service.
Customer Data means all data, documents, and information uploaded, submitted, or created by You or Your organization through the Service, including but not limited to documents, knowledge bases, training materials, and operational data.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the ProPlant website and platform.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to ProPlant, accessible from https://proplant.ai
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Company name and job title
Phone number
Usage Data

Customer Data

Our Service is designed to help You capture and retain organizational knowledge. In the course of providing the Service, You may upload or create:

Documents and files
Standard operating procedures (SOPs)
Training materials and assessments
Operational knowledge and tribal knowledge
Audio, video, and text content
Other data related to Your organization’s operations

We treat all Customer Data as confidential and proprietary to You. Customer Data is stored securely and is never shared with or disclosed to other customers or third parties, except as required by law or as necessary to provide the Service (such as through secure cloud infrastructure providers bound by confidentiality obligations).

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data and Customer Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To provide customer support: To respond to Your inquiries, provide technical support, and assist with Your use of the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, security notifications, or informative communications related to the Service.
To provide You with news, special offers and general information about our services, unless You have opted not to receive such information.
For analytics and improvement: To analyze usage patterns, identify trends, and improve our Service, products, and user experience.
For security and fraud prevention: To detect, prevent, and address technical issues, security threats, and fraudulent activity.

Use of Customer Data

Customer Data is used solely for the following purposes:

To provide the Service: To store, process, and display Your data within the platform so You can access and utilize the knowledge retention features.
To enable AI features: To power AI-driven search, recommendations, training generation, and other intelligent features You request through the Service. AI processing is performed securely and Customer Data is not used to train general AI models.
To provide technical support: To troubleshoot and resolve technical issues when You request assistance.

We will never:

Share Your Customer Data with other customers
Use Your Customer Data to benefit other customers
Sell or rent Your Customer Data to third parties
Use Your Customer Data for advertising or marketing purposes

We may share Your personal information in the following limited situations:

With Service Providers: We may share data with trusted Service Providers (such as cloud hosting providers, analytics services, and security providers) who assist us in operating the Service. These providers are contractually bound to protect Your data and use it only for the purposes we specify.
For legal compliance: We may disclose Your data if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).
For business transfers: In the event of a merger, acquisition, or sale of assets, Your data may be transferred. We will provide notice before Your data is transferred and becomes subject to a different Privacy Policy.
With Your consent: We may disclose Your data for any other purpose with Your explicit consent.

Customer Data Isolation: We maintain strict data isolation between customers. Your Customer Data is stored in a segregated manner and is accessible only to authorized users within Your organization and to Our personnel solely for the purposes of providing technical support or as required by law.

Data Security

The security of Your Personal Data and Customer Data is of paramount importance to Us. We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure cloud infrastructure with reputable providers
Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your data, We cannot guarantee its absolute security.

Data Retention

We will retain Your Personal Data and Customer Data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law.

Personal Data: Retained for the duration of Your account and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Customer Data: Retained for the duration of Your subscription and as specified in Your service agreement. Upon termination of Your account, You may request deletion of Your Customer Data, which will be completed within a reasonable timeframe unless retention is required by law.

Your Data Rights

Depending on Your location, You may have the following rights regarding Your data:

Access: Request access to Your Personal Data and Customer Data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of Your data, subject to legal retention requirements.
Portability: Request a copy of Your Customer Data in a portable format.
Withdrawal of consent: Withdraw consent for data processing where consent is the legal basis.
Opt-out: Opt out of marketing communications.

To exercise these rights, please contact us at info@proplant.ai.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

International Data Transfers

Your information, including Personal Data and Customer Data, may be transferred to and maintained on servers located outside of Your state, province, country or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

We take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. Transfers are conducted in compliance with applicable data protection laws, including through the use of standard contractual clauses or other appropriate safeguards.

Third-Party Services

Our Service may integrate with or contain links to third-party services (such as cloud storage providers, authentication services, or analytics tools). These third parties have their own privacy policies, and We are not responsible for their practices. We encourage You to review the privacy policies of any third-party services You interact with.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

For significant changes, We will provide prominent notice through the Service or via email. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By email: info@proplant.ai
By website: https://proplant.ai/contact

We are committed to working with You to resolve any privacy concerns promptly and fairly.